Shipping Policy

For dependable support, only U.S. delivery addresses are served. Standard delivery is complimentary for all orders in that market and includes post-dispatch tracking information.

For a straightforward customer experience, order preparation normally takes 1-2 business days, excluding weekends and U.S. public holidays. Carrier transit is estimated at 4-6 business days after dispatch.

To avoid uncertainty, tracking is sent to the checkout contact information. Customers should provide a complete, accurate address and report a needed correction immediately, although an address change cannot be guaranteed after fulfillment begins.

As the applicable store rule, an estimate is not a guarantee when transport networks, weather, peak periods, address accuracy, or events beyond reasonable control interfere with delivery.

As an operating standard, customers may cancel an unshipped order. After dispatch, the Refund Policy applies, and any tax is charged according to applicable law.

Shipping and tracking assistance: support@nubylane.shop or 512-937-6359, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubylane.shop
Phone: 512-937-6359
Physical address: 790 Short St, Aberdeen, Mississippi, 39730, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)