Refund Policy

For transparent service, the return window lasts 30 days after delivery and covers both no-reason returns and exchanges.

For easy reference, before dispatching a return, write to support@nubylane.shop for authorization. Approved return shipping is paid by nuby, including no-reason requests, exchanges, and claims involving damage, defects, quality, an incorrect product, or an omitted product.

As a published store practice, the no-reason program excludes personalized products, clearance and Final Sale items, gift cards, and intimate or hygiene-sensitive goods once opened. These exclusions do not reduce a customer's rights when an item arrives damaged, defective, wrong, or incomplete.

As the applicable store rule, use the provided instructions to send eligible goods safely, retaining original components and packaging where reasonably practicable. An approved credit is released to the original form of payment after inspection and generally reaches the account within 5-10 business days.

As a practical matter, contact us promptly to cancel before fulfillment ships. A dispatched order is instead handled through the return terms stated here.

Authorized return address: 790 Short St, Aberdeen, Mississippi, 39730, United States

Refund and exchange support: support@nubylane.shop or 512-937-6359, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubylane.shop
Phone: 512-937-6359
Physical address: 790 Short St, Aberdeen, Mississippi, 39730, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)