FAQ

Where can I ask for help?
As a published store practice, support is available through support@nubylane.shop, 512-937-6359, or mail at 790 Short St, Aberdeen, Mississippi, 39730, United States, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

How can I pay?
As a published store practice, checkout is in USD and supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover as available.

Who pays to send an approved return back?
In keeping with our customer promise, the merchant does, for approved no-reason requests, exchanges, and quality problems made within the 30-day delivery window. Custom goods, clearance/Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned merely by preference, but consumer remedies for damage, defects, wrong goods, and omissions remain.

Which shipping destinations are supported?
Under this customer standard, only addresses in the United States are eligible. Standard delivery costs the customer nothing and includes tracking.

What happens after a refund is approved?
For transparent service, we issue it to the original payment method; the account usually reflects the credit within 5-10 business days.

Can an order be cancelled?
For transparent service, yes, if it has not shipped. After dispatch, the Refund Policy governs the request.

What does the assortment focus on?
In keeping with our customer promise, we focus on baby and toddler feeding and drinking products, teethers and soothing products, bath and potty items, travel essentials, play products, and everyday care accessories for feeding, drinking, teething relief, soothing, bath time, potty training, travel, play, and everyday baby or toddler care. Individual product pages provide the controlling details for options, sets, accessories, and availability.

What is the expected delivery schedule?
For a straightforward customer experience, the store processes an order in 1-2 business days, and the carrier estimate after dispatch is 4-6 business days.

Merchant Information
Brand/store name: nuby
Contact email: support@nubylane.shop
Phone: 512-937-6359
Physical address: 790 Short St, Aberdeen, Mississippi, 39730, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)